FAQ: FREQUENTLY ASKED QUESTIONS
Elizabeth's Garden prides itself on
its customer service and satisfaction. This document provides
answers to some of the questions we are asked on a regular basis.
If you have a question and it is not answered here, please email or call us at
1-800-524-1654.
About Elizabeth's Garden
1. Who's Elizabeth?
2. Where is Elizabeth's Garden
located?
Ordering
3. How do I place an
order?
4. Can I place my order in
advance?
5. Can I send a personal message
along with my order?
6. Can I send my order
anonymously?
7. How do I know you have
received my order?
8. Can a gift be included with
the floral order?
9. I wish to cancel my order.
What must I do?
Payment
10. Can I pay using my credit
card or my debit card?
11. Can I pay using the
Internet/by email?
Delivery
12. Can you deliver flowers to
[insert your destination]?
13. Can I request a specific
time for my delivery?
14. Are there delivery
charges?
15. I have not heard from the
recipient that
they have received their flowers.
A: The Elizabeth in Elizabeth's Garden is the owner Elizabeth Ghiz-Fay. She's been involved in the floral industry since 1980 and specializes in custom floral design.
Q2: Where is Elizabeth's Garden located?
A: Elizabeth's Garden is located just a few blocks from the Delta Hotel on 63 Pownal Street, in beautiful downtown Charlottetown, Prince Edward Island, Canada. For visitors, this map will help guide you to our shop.
A: The preferred method of placing an order is through our convenient toll-free telephone number (1-800-524-1654). Alternately you can fax your order to 1-902-566-1654 or if necessary you may email your order, but please provide a telephone number where we can reach you.
Q4: Can I place my order in advance?
A: We accept orders in advance. To confirm your order, please provide a telephone number where we can reach you. For large orders (like weddings), we recommend placing your order 4 weeks in advance to allow for sourcing and delivery.
Q5: Can I send a personal message along with my order?
A: We would be happy to include a personal message with your order.
Q6: Can I send my order anonymously?
A: We do not recommend sending orders anonymously. It has been our experience that it is awkward for the recipient. Let the recipient know who the flowers are from and make the moment a positive one.
Q7: How do I know you have received my order?
A: If you have sent your order by fax or email, we will contact you at the telephone number provided.
Q8: Can a gift be included with the floral order?
A: There are many added gift options. For instance we can add a teddy bear, a box of chocolates, or even a special card. Call us with your requirements.
Q9: I wish to cancel my order. What must I do?
A: You may cancel your order, as long as it has not left the shop for delivery. The sooner you call the shop the better.
Q10: Can I pay using my credit card or my debit card?
A: In store orders can be purchased by cash, VISA, MasterCard, American Express, or with your debit card. Telephone orders may be paid for by credit card.
Q11: Can I pay using the Internet/by email?
A: We are currently unable to provide a payment option over the Internet. Please do not send us your credit card information by email.
Q12: Can you deliver flowers to [insert your destination]?
A: Elizabeth's Garden delivers flowers worldwide.
Q13: Can I request a specific time for my delivery?
A: When placing your order you can request a morning or afternoon delivery time. An advanced order is required for a specific delivery time.
Q14: Are there delivery charges?
A: Local delivery within the Charlottetown area is $6.00. As the delivery cost for international orders varies, please contact us and we will provide a cost quote for the delivery destination.
Q15: I have not heard from the recipient that they have received their flowers.
A: If you think the recipient has not received their flowers, please contact us and we will investigate.